Professional Summary

Hardworking, highly motivated and detail-oriented IT systems administrator with 22+ years of experience in system administration, network management, systems support and software development. Proven expertise in managing Windows servers and workstations, SQL databases, and implementing security measures for a successful promotional products company. Skilled in developing comprehensive IT solutions, including CRM and ERP systems, while enhancing operational efficiency through automation and advanced troubleshooting techniques.

Professional Experience

Owner / Software Developer / IT Systems Administrator
IdeaStage Promotions, LLC, Phoenix, AZ
Jan 2010 – Dec 2024
  • Co-owner of promotional products distribution company built from the ground up with $100M in sales.
  • Responsible for all technical aspects including front-end and back-end development, websites, CRM, ERP, and accounting systems (Full stack development).
  • Managed Windows servers, SQL Server administration, Active Directory, Exchange/Mail Enable, virtual machines, and database creation/administration.
  • Network administration & security, VOIP, firewall configuration (pfSense), SEO, Google Ads/Shopping, desktop support, and PC building/upgrades.
  • Software development using .NET, JavaScript, CSS, Bootstrap, and Python; integrated 3rd-party APIs for data feeds and logistics.
IT Director/Systems Administrator
Zippertubing, Tempe, AZ
Nov 2003 – May 2010
  • Windows Server administration, SQL Server, Exchange, VMWare.
  • Managed IT staff (development, administration and support)
  • Designed ASP.NET e-commerce websites and developed VB.NET applications.
  • Handled database design, network security/configuration/maintenance, VPN, telecommunications (including VOIP), and desktop support for local and remote users
IT Help Desk Technician II
Wireless Retail Incorporated, Scottsdale, AZ
Feb 2003 – Nov 2003
  • Provided field support to sales kiosks running Windows 2000, MS Office, email, and web-based sales software.
  • Evolved into malware removal specialist and helpdesk system upgrade/integration.
Technical Service Specialist
Directed Electronics Inc., Chandler, AZ
Oct 2001 – Feb 2003
  • Supported audio customers via phone and email for design, troubleshooting, and advice
  • Collaborated with engineers on product development, testing, and research.
  • Managed technical department for trade shows, sponsorships, and media conversion.
In-Circuit Test Technician
Varian Electronics Manufacturing, Tempe, AZ
Jul 2001 – Oct 2001
  • Performed in-circuit testing of contract boards using HP and Teradyne ATE testers.
Test Technician IV
Credence Systems, Hillsboro, OR
Apr 1997 – May 2001
  • Tested and repaired ATE electronics pin cards.
  • Analog / digital troubleshooting down to component level

Education

Electronics Engineering

ITT Technical Institute, Portland, OR
Sep 1995 – Jun 1997

Completed six quarters in EET course covering AC/DC theory, op-amps, transistor technology, digital electronics, PC operating systems, microprocessors, circuit design, and test equipment.

Technical Skills

Operating Systems

Windows 7/10/11 Windows Server 2012/2016/2022 MacOS

Development

ASP.NET (VB/C#) HTML/JavaScript/CSS Bootstrap Python VBA Visual Studio

Infrastructure

Active Directory MS SQL Network Security VPN & Firewall Hyper-V/VMWare

Communication

VOIP (3cX/Asterisk) Google Workspace Office 365

Hardware

SMT/Thru-hole Soldering Electronic Assembly Fusion 360 6DOF Motion Systems

Support

Helpdesk/IT Support Malware Removal PC Building/Upgrades

Certifications & Licenses

CompTIA A+ Certification
April 2025 to April 2028
CDL-A (No Restrictions)
Nov 2024 to Nov 2032
Forklift Certification
Jan 2025 to Present